Privacy Policy — How FairPlay Protects Your Data
FairPlayProid.com ("FairPlay", "we", "us", "our") is committed to protecting and respecting the privacy of all users who access and use our website, products, and services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we retain it, and your rights in relation to that data.
GDPR Compliant
Your data is protected
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11 sections
Data Controller Information
FairPlayProid.com acts as the data controller for all personal data collected through this website. This means we determine the purposes and means of processing your personal data. If you have any questions about how we handle your data, you can contact our Data Protection Officer (DPO) at privacy@fairplayproid.com.
What Personal Data We Collect
We collect different types of personal data depending on how you interact with our platform. The categories of data we collect include:
Data You Provide to Us
Identity Data
Full legal name, date of birth, gender, nationality, and government-issued ID details
Contact Data
Email address, phone number, and residential address
Financial Data
Payment method details, bank account information, and transaction history
Account Data
Username, password (stored in encrypted form), account preferences, and gambling history
Verification Documents
Copies of passports, national ID cards, utility bills, and other KYC documents
Communications Data
Messages, live chat transcripts, emails, and support tickets
Data Collected Automatically
Technical Data
IP address, browser type and version, device type, operating system, and screen resolution
Usage Data
Pages visited, time spent on site, game sessions played, betting patterns, and referral sources
Cookie Data
Preferences, session tokens, and analytics identifiers (see Cookie Policy below)
Location Data
Approximate geographic location inferred from IP address
How We Use Your Personal Data
We use your personal data for the following purposes, each grounded in a lawful basis under applicable data protection legislation:
Contract Performance
- Processing your registration and maintaining your account
- Processing deposits, withdrawals, and other financial transactions
- Delivering the gaming services and features you have requested
- Communicating with you about your account, transactions, and services
Legal Obligations
- Verifying your identity and age in compliance with our licence conditions
- Detecting and preventing money laundering, fraud, and other financial crimes
- Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
- Reporting to regulatory authorities and law enforcement as required by law
- Maintaining records for tax and audit purposes
Legitimate Interests
- Improving and personalising the platform experience
- Analysing usage patterns to enhance features and fix issues
- Conducting responsible gaming monitoring to protect vulnerable players
- Fraud prevention and platform security
- Internal research, analytics, and business development
Consent (where applicable)
- Sending marketing communications about bonuses, promotions, and new features
- Personalised advertising based on your preferences and activity (where opted in)
- Third-party cookie placement for analytics and advertising purposes
Note: You may withdraw consent for marketing communications at any time by clicking "Unsubscribe" in any email, by updating your preferences in account settings, or by contacting our support team.
How We Share Your Personal Data
FairPlayProid.com does not sell your personal data to third parties. We may share your data only in the following circumstances:
Payment Processors
To process your deposits and withdrawals securely
Identity Verification Providers
To conduct KYC checks as required by regulation
Game Software Providers
In pseudonymised form to facilitate game play and record-keeping
Fraud Detection Partners
To identify and prevent fraudulent activity
Legal and Regulatory Authorities
Where we are legally required to disclose information
IT and Hosting Providers
Who process data on our behalf under strict data processing agreements
All third parties with whom we share your data are required to process it securely, in accordance with applicable data protection laws, and only for the specific purposes we have authorised.
International Data Transfers
Some of our service providers and partners are located outside of your home country. When we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant data protection authority or adequacy decisions where applicable.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Specific retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account Data | Retained for the duration of your account plus 5 years after closure |
| Transaction Records | Retained for 7 years for regulatory and audit compliance |
| KYC Documents | Retained for 5 years after account closure or last transaction |
| Marketing Data | Retained until you withdraw consent or for 3 years of inactivity, whichever is earlier |
| Support Communications | Retained for 2 years after the last interaction |
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten")
Request deletion of your data in certain circumstances
Right to Restriction
Request that we limit how we use your data
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent
Withdraw consent for any consent-based processing at any time
How to exercise your rights: To exercise any of these rights, please contact our Data Protection Officer at privacy@fairplayproid.com. We will respond to your request within 30 days. Please note that some rights may be limited where we have overriding legal obligations.
Cookies and Tracking Technologies
FairPlayProid.com uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:
Strictly Necessary Cookies
Required for the website to function (login sessions, security)
Performance and Analytics Cookies
Help us understand how visitors use our site
Functional Cookies
Remember your preferences and personalise your experience
Marketing and Advertising Cookies
Used to deliver relevant advertising (only with your consent)
You can manage your cookie preferences through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.
Security Measures
FairPlayProid.com takes data security extremely seriously. We employ the following measures to protect your personal data:
256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers
Secure, encrypted storage of all sensitive data including passwords and financial information
Strict access controls ensuring only authorised personnel can access personal data
Regular security audits and penetration testing by independent third parties
Incident response procedures to detect, report, and manage data breaches
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you by email or through a prominent notice on the platform. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically.
Contact the Data Protection Officer
If you have any questions, concerns, or complaints about how we handle your personal data, please contact our Data Protection Officer:
privacy@fairplayproid.com
Office
FairPlay Data Protection Office, FairPlayProid.com
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
We Are Here to Help
If you have any questions about our Privacy Policy or wish to exercise your data rights, our Data Protection Officer is available to assist you.