Get in Touch with FairPlay
At FairPlayProid.com, we understand that when you need help, you need it now. That is why our customer support team is available 24 hours a day, 7 days a week, 365 days a year. Whether you have a question about your account, a payment issue, a technical problem, or just need guidance on how a feature works, our team of trained support professionals is standing by to help you.
We have invested heavily in building a support infrastructure that prioritises speed, accuracy, and empathy. Our support agents are trained not just in platform knowledge, but in effective communication and problem-solving. We do not use scripted, robotic responses — every reply is personalised to your specific situation.
Support Ticket Portal
Estimated reply: standard 4h | urgent 1h
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How to Contact FairPlay Support
Our operations have been built from the ground up to ensure fast, expert resolutions. Choose the channel that best suits your issue.
Live Chat — Fastest Response
The quickest way to get help is through our Live Chat feature, accessible directly from the FairPlayProid.com website. Simply click the chat icon located in the bottom right corner of any page. You will be connected to a live agent within seconds.
Our Live Chat agents are multilingual and can assist players from across India and other supported regions in their preferred language. Once your chat session ends, you have the option to receive a full transcript of the conversation via email for your records.
Email Support — Detailed Queries
For non-urgent matters or queries that require detailed explanation and documentation, email support is the ideal channel. Please send your email to our dedicated support address with as much detail as possible, including your account username, the nature of your issue, and any relevant screenshots or transaction IDs.
Email Address: support@fairplayproid.com
When emailing our team, please use the email address associated with your FairPlay account to help us verify your identity and locate your account quickly. This reduces response time and helps us provide a more accurate resolution.
Support Ticket / Contact Form
If you prefer not to use email directly, you can submit a support ticket through the online contact form available on this page. Simply fill in your name, email address, account username, subject, and a description of your issue. Our team will review your submission and get back to you within the stated timeframe.
What to Include When Contacting Support
To help our team resolve your issue as efficiently as possible, please include the following information when you contact us:
Providing this information upfront significantly reduces the number of back-and-forth exchanges and helps us deliver a faster, more accurate resolution.
Common Reasons Players Contact FairPlay Support
Check out these common reasons other players contact us. Clicking a category reveals the typical inquiries our support desk resolves every single day.
- Trouble logging in or account locked
- Forgotten password recovery
- Updating personal information (name, address, contact details)
- Account closure or self-exclusion requests
- Two-factor authentication setup and troubleshooting
Complaints and Dispute Resolution
At FairPlayProid.com, we take all player complaints seriously. If you feel that your issue has not been handled appropriately, you have the right to escalate your complaint through our formal complaints process.
Step 1
Contact our standard support team via Live Chat or email.
Step 2
If unresolved within 72 hours, request escalation to a Senior Support Manager.
Step 3
If still unresolved, submit a formal written complaint to our compliance team at compliance@fairplayproid.com.
Step 4
If no satisfactory resolution is reached internally, you may refer the matter to our licensing authority or an independent Alternative Dispute Resolution (ADR) service.
We aim to resolve all complaints within 10 business days of receipt. Complex disputes involving third-party payment providers may take slightly longer, but we will keep you informed of progress throughout the process.
Our Commitment to You
FairPlayProid.com is built on a foundation of trust. When you reach out to our support team, you can expect the following commitments from us:
Honesty and Transparency
We will always provide clear, accurate information and never mislead you about the status of your account or transactions.
Confidentiality
Your personal and financial data is never shared with third parties without your consent. All communications with our support team are strictly confidential.
Professionalism
Every support interaction is handled with the highest level of professionalism. We treat every player with respect and dignity, regardless of the nature of their query.
Follow-Through
We do not just close tickets — we follow up to ensure your issue has been fully resolved to your satisfaction.
Escalation Process
If your issue is not resolved at the first level of support, it is automatically escalated to a senior specialist or manager.
Care DeskSupport in Your Language
FairPlayProid.com serves a diverse international player base, with a particular focus on Indian and South Asian players. Our support team includes agents fluent in English, Hindi, and several regional Indian languages. When you initiate a chat or submit a ticket, please indicate your preferred language, and we will do our best to match you with an agent who can communicate effectively in that language.
Feedback and Improvement
After each support interaction, you will receive a short customer satisfaction survey. We strongly encourage you to complete it. Your feedback directly influences how we train our team, improve our processes, and develop our Help Centre content. We read every response and use your input to continuously raise the bar on the support experience we deliver.
Thank you for choosing FairPlayProid.com. We are proud to be a platform that genuinely cares about your experience, and our support team is the heart of that commitment.