Privacy Policy

At Fairplay Pro, we understand that trust is built one honest interaction at a time. Because our platform helps users across India obtain a verified Fairplay ID and manage transactions connected to that ID, we handle certain categories of personal and financial information. This Privacy Policy sets out exactly what we collect, why we collect it, how long we keep it, who we share it with, and the choices available to you as a user. We encourage you to read this document in full before using our services, and to reach out to us directly if anything here is unclear.

Introduction

This Privacy Policy applies to all visitors, users and other individuals who access Fairplay Pro's website, communicate with our support team on WhatsApp or Telegram, or otherwise interact with services referenced on this domain. By using our website or contacting our support channels, you acknowledge that you have read and understood how your information is collected, processed and safeguarded as described below. If you do not agree with any part of this policy, we ask that you discontinue use of the website and refrain from sharing personal information with us.

We have written this policy to be as transparent and readable as possible, avoiding unnecessary legal jargon wherever we can, because we believe users deserve to genuinely understand how their data is treated rather than skim past a wall of technical text.

Scope Of This Policy

This policy covers information collected through the Fairplay Pro website, any forms or contact widgets embedded on our pages, and conversations initiated through our official WhatsApp and Telegram support channels. It does not extend to third-party platforms we may link to or reference, including the Fairplay exchange platform itself once you are redirected to it, payment gateway providers, or messaging applications such as WhatsApp and Telegram, each of which maintains its own independent privacy practices. We recommend reviewing the privacy policies of any third-party service before sharing information with them.

Information We Collect

We collect information in three broad ways: information you provide to us directly, information generated automatically through your use of our website, and information shared with us by our payment and communication partners in connection with your account activity.

1. Information You Provide Directly

When you contact our support team to request a Fairplay ID or raise a query, we may collect your name, preferred username, mobile number, email address, and any additional details you choose to share, such as your city or state of residence. If you make a deposit or request a withdrawal, we may also collect transaction-related details including UPI ID, bank account details, or e-wallet identifiers necessary to process that specific transaction.

2. Information Collected Automatically

Like most websites, Fairplay Pro automatically collects certain technical information whenever you visit our site. This includes your IP address, browser type and version, device type, operating system, referring website, pages visited, time spent on each page, and general location data inferred from your IP address (typically city or region level, not precise GPS location). This information is collected through standard web server logs and analytics tools and helps us understand how visitors use our website.

3. Information From Third Parties

Where you complete a deposit or withdrawal through a linked payment processor, that processor may share limited transaction confirmation data with us, such as the status and amount of a transaction, so that our support team can verify and assist with your request. We do not receive your complete banking credentials, card numbers, or UPI PIN from these processors at any point.

How We Use Your Information

We use the information described above for a defined set of purposes, and we do not use personal data for any purpose beyond what is reasonably necessary to operate our service and communicate with you. Specifically, we use your information to:

• Verify your identity and process requests for a Fairplay ID or related account assistance.
• Facilitate and confirm deposit and withdrawal requests connected to your account.
• Respond to support queries raised through WhatsApp, Telegram or email, and follow up on unresolved issues.
• Analyse website traffic and usage patterns so we can improve page performance, fix technical issues and refine content.
• Detect, investigate and prevent fraud, unauthorised access, or misuse of our services.
• Comply with applicable legal obligations, including requests from law enforcement or regulatory authorities where legally required.

We do not sell personal information to data brokers, and we do not use your data to build advertising profiles for unrelated third-party marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to support core functionality and to understand how visitors interact with our pages. Cookies are small text files stored on your device that allow a website to recognise your browser on return visits.

We use the following categories of cookies:

• Essential cookies — required for basic site functionality, such as remembering your session while you browse.
• Analytics cookies — help us understand aggregate visitor behaviour, such as which pages are most viewed and how users navigate the site, so we can improve content and structure.
• Preference cookies — remember basic display settings so you do not need to reconfigure them on every visit.

You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain parts of the website's functionality. We do not currently use cookies for third-party behavioural advertising on this website.

How We Share Your Information

We limit the sharing of personal information to what is genuinely necessary to deliver our service. We may share your information in the following circumstances:

• With payment processors — to complete deposits and withdrawals you have specifically requested.
• With service providers — such as hosting providers, analytics tools, and communication platforms that support our day-to-day operations under confidentiality obligations.
• For legal reasons — where disclosure is required to comply with a legal obligation, court order, or lawful request from a government or regulatory authority in India.
• To protect rights and safety — where we believe in good faith that disclosure is necessary to investigate or prevent fraud, security incidents, or harm to users or the platform.

We do not share your personal information with unrelated third parties for their own independent marketing purposes without your consent.

Data Security

We apply reasonable technical and organisational safeguards to protect the personal information we hold from unauthorised access, alteration, disclosure or destruction. These measures include restricted internal access to user data on a need-to-know basis, encrypted transmission of data where applicable, and regular review of our data handling practices.

While we take security seriously, no method of transmission over the internet or electronic storage is entirely risk-free. We encourage users to also take personal precautions, such as never sharing account passwords with anyone claiming to represent Fairplay Pro outside our official WhatsApp or Telegram channels, and immediately reporting any suspicious activity to our support team.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting or reporting requirements. Support conversation records and transaction-related communication are typically retained for a limited period to allow us to resolve follow-up queries or disputes, after which they are securely deleted or anonymised. Where you request deletion of your data and no legal obligation requires us to retain it, we will take reasonable steps to remove it from our active systems.

Your Rights & Choices

You have a number of rights in relation to the personal information we hold about you. Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct any information that is inaccurate or incomplete.
• Request deletion of your personal information, where we are not otherwise required to retain it.
• Withdraw consent for optional communications at any time.
• Ask us questions about how your data has been used or shared.

To exercise any of these rights, please contact us using the details provided in the Grievance Officer & Contact section below. We will respond to legitimate requests within a reasonable timeframe, and we may need to verify your identity before processing certain requests to protect your account from unauthorised access.

Children's Privacy

Fairplay Pro's services are intended strictly for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete that information. Parents or guardians who believe a minor has shared personal information with us are encouraged to contact us immediately.

International Users & Data Transfers

This website and its content are primarily directed at users located in India, and our data handling practices are designed with Indian users in mind. If you access our website from outside India, please be aware that your information may be processed on servers or by service providers located in different jurisdictions, which may have data protection laws that differ from those in your home country. By using our website, you consent to this processing as described in this policy.

Third-Party Links

Our website may contain links to third-party platforms, including payment gateways, messaging applications, and the Fairplay exchange platform itself. This Privacy Policy applies only to information collected by Fairplay Pro directly, and we are not responsible for the privacy practices or content of any third-party websites or applications. We encourage you to review the privacy policy of any external platform before sharing personal information with it.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after any changes constitutes acceptance of the revised policy.

Grievance Officer & Contact

If you have questions, concerns or requests relating to this Privacy Policy or how your personal information has been handled, please reach out to our support and grievance team through our official WhatsApp or Telegram channels linked on our homepage, or by writing to us at the contact details provided in the Footer of this website. We take every grievance seriously and aim to acknowledge and address privacy-related concerns as promptly as possible.